FAQ

1. What is Turtle X?

Turtle X is a real estate investment platform that utilizes blockchain technology to offer fractional ownership of real estate assets, making property investment accessible to everyone, regardless of their financial background.

2. Who is behind Turtle X?

Turtle X is a collaboration between Metropolis Global, Desmo Labs, and Chuang-Zhu real estate consulting firm, combining expertise in real estate, blockchain technology, and digital asset management.

3. How does Turtle X use blockchain technology?

Turtle X leverages blockchain for its transparency, security, and efficiency. Blockchain enables smart contracts, fractional ownership, and provides a traceable digital record of all transactions on the platform.

4. What is fractional ownership?

Fractional ownership allows investors to own a portion of a real estate asset, making it easier and more affordable to invest in property than traditional whole property ownership.

5. What types of properties are available for investment on Turtle X?

Turtle X offers a variety of real estate investment opportunities, including residential, commercial, and ESG-compliant projects, catering to a broad spectrum of investor interests.

6. Are investments on Turtle X safe?

Turtle X conducts thorough due diligence and analysis to ensure the solidity of each project. The platform operates within the regulatory frameworks of each jurisdiction to protect users and provide secure investment opportunities.

7. How do I manage my digital assets on Turtle X?

Digital assets are managed through D/Wallet, a secure and user-friendly wallet that simplifies the management of digital identities, credentials, and assets, eliminating the need for managing gas fees.

8. How can I start investing with Turtle X?

To begin investing, register on Turtle X’s (turtlex.xyz) platform, explore available investment opportunities, and follow the simple steps to invest in your chosen project.

9. Are there any fees associated with investing on Turtle X?

Turtle X aims to maintain transparency regarding any applicable fees, which will be clearly outlined during the investment process to ensure investors are fully informed.

10. How can I stay updated on new projects and opportunities on Turtle X?

Stay connected by joining Turtle X’s community on social media platforms like Twitter, Instagram, and Facebook, and sign up for the newsletter on the Turtle X website for the latest updates and exclusive offers.

11. What is the KYC procedure on Turtle X?

To ensure the security and integrity of our platform, Turtle X requires all users to undergo a KYC (Know Your Customer) verification process. This procedure helps to prevent fraud and comply with regulatory requirements.

12. How do I complete the KYC process on Turtle X?

The KYC process on Turtle X is facilitated through ID Analyzer, a secure and efficient identity verification service. To complete your KYC, you'll need to provide a government-issued ID (such as a passport or driver's license) and go through a quick verification process, which includes facial recognition checks for added security.

13. How do I complete the KYC process through Desmo Labs' D/Wallet?

After registering on Desmo Labs' D/Wallet, you'll be prompted to complete your KYC verification. Here's a step-by-step guide:

• Select ID Analyzer for KYC: Inside the D/Wallet, you will find an option to complete your KYC. Select ID Analyzer to proceed.

• Scan the Barcode: A popup will appear displaying a barcode. Use your mobile phone to scan this barcode.

• Complete Verification on ID Analyzer: Scanning the barcode with your phone will redirect you to ID Analyzer’s verification page. Follow the instructions provided to complete your KYC process, which will include document verification and facial recognition steps.

14. What should I do if I don't receive the barcode popup for KYC?

If the barcode popup does not appear, ensure that your browser or app allows popups from Desmo Labs' D/Wallet. If the issue persists, try refreshing the page or restarting the app. You can also contact Desmo Labs' support for further assistance.

15. Can I use any smartphone to scan the barcode for KYC?

Yes, any smartphone with a camera and internet access can be used to scan the barcode. Make sure your phone’s camera is functioning properly and that you have a stable internet connection.

16. What documents will I need to complete the KYC process with ID Analyzer?

You will need a government-issued ID, such as a passport or driver’s license. Ensure that the document is valid and the details are clearly visible. Follow the on-screen instructions on ID Analyzer for specific document requirements.

17. What happens after I complete the KYC process on ID Analyzer?

After successfully completing the KYC process, your information will be verified, and your D/Wallet will be fully activated, allowing you to participate in investment opportunities on Turtle X.

18. Is there any fee for completing KYC through ID Analyzer?

Typically, there is no fee charged to the user for completing the KYC process through ID Analyzer via Desmo Labs' D/Wallet. However, it's always good to check any updated terms directly on the D/Wallet platform or the ID Analyzer service.

19. Why does Turtle X use ID Analyzer for KYC?

Turtle X uses ID Analyzer for KYC due to its advanced verification technology, which ensures a high level of accuracy and security. This tool helps us quickly verify identities while protecting users' personal information, aligning with our commitment to user security and compliance with global regulatory standards.

20. Is my personal information safe during the KYC process?

Yes, your personal information is safe. Turtle X and ID Analyzer employ stringent data protection measures to ensure your information is securely handled and stored. We prioritize user privacy and comply with data protection regulations to safeguard your personal details throughout the verification process.

21. What happens if I don't complete the KYC process?

Completing the KYC process is a mandatory step for participating in investment opportunities on Turtle X. Failure to complete KYC may restrict access to certain features of the platform, including the ability to invest in projects. We encourage all users to complete the KYC process to take full advantage of Turtle X's offerings.

22. How long does the KYC verification take?

The KYC verification process is typically quick, with most verifications completed within a few minutes. However, processing times may vary based on the volume of applications and the clarity of the submitted documents.

23. What should I do if my facial recognition is not working during KYC?

To recognise your face, ID Analyser requires you to pass a big smile. If you still encounter issues with the facial recognition step in the KYC process, please consider the following troubleshooting tips:

• Ensure Good Lighting: Make sure you are in a well-lit area so that your facial features are clearly visible without shadows or glare.

• Check Your Device's Camera: Verify that your device’s camera is working correctly and is not covered or obstructed.

• Remove Accessories: Glasses, hats, or other accessories may interfere with facial recognition. Try removing them during the verification.

• Update Your Browser or App: Ensure that you are using the latest version of your web browser or the Turtle X app. Outdated versions may lead to compatibility issues.

• Try a Different Device: If possible, attempt the KYC process using a different device. Some devices may have better cameras or software compatibility.

18. Who can I contact for help if I'm having trouble with KYC verification?

If you're experiencing difficulties with the KYC verification process, including facial recognition, you can reach out to Turtle X support through our website. Provide a detailed description of your issue, and our support team will assist you promptly.